STORE POLICY

We take your privacy and the safety of your purchase seriously. Please review the following sections regarding returns, refunds, and exchanges.

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Returns

If you are not completely satisfied with your purchase, you may return it within 7 days of receiving your order. To initiate a return, please follow these steps:

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1. Contact customer care at hello@josieanne.co to request a Return Authorization (RA) number.

2. Package the item securely in its original packaging, including all certificates and documentation.

3. Clearly mark the RA number on the package.

4. Ship the item to our designated return address, which will be provided with your RA number.

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Returns are subject to the following conditions:

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• The item must be in its original, unworn condition.

• Custom-made items may not be eligible for return unless they are defective or do not meet the specifications.

• We do not accept returns on engraved or personalised items unless they are found to be defective.

• Return shipping costs are the responsibility of the customer.

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Refunds

Upon receiving and inspecting your returned item, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase. Please note that any applicable shipping costs are non-refundable.

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Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

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Lifetime Care Policy

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At Josie Anne & Co. we are committed to ensuring that each and every piece purchased from us will retain their brilliance and look as sparkly as the day they were purchased.

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Our Lifetime Care Policy is designed to provide you with peace of mind and assurance that your jewellery will continue to shine and fit perfectly.

This policy covers complimentary services, maintenance, and resizing for your jewellery.

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• Complimentary Polish and Clean: We understand that your beloved pieces deserve to look their best on special occasions, such as events and most importantly, the big day!  Therefore, we offer complimentary polish and cleaning services for your jewellery before important events.

  • To take advantage of this service, please schedule an appointment at least 1 week in advance to ensure we can accommodate your request.

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• Free Resize Service: At Josie Anne & Co. we want your jewellery to fit you perfectly. If you find that a ring you've purchased or have been gifted is not quite the right size, we offer one free resize service per piece, soon after it has been purchased/gifted to you.

  • We will assess the ring's size and provide an estimated time for the resizing.

  • Depending on the complexity of the resize and the availability of materials, the process may take up to 2 weeks. We will keep you informed about the progress.

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Terms and Conditions:

• The Lifetime Care Policy applies only to jewellery purchased at Josie Anne & Co.

• The complimentary polish and clean service is available at a maximum of 6 per year, per piece.

• Jewellery pieces should be in good condition for the complimentary service, and any repairs needed will be charged separately.

• The free resize service is available for rings purchased at Josie Anne & Co. and applies only once, at a maximum of 3 months after the purchase.

• The policy does not cover accidental damage, loss, or theft.

• Josie Anne & Co. reserves the right to amend or discontinue the Lifetime Care Policy at its discretion.

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For any questions or to schedule complimentary services or a free resize, please contact us at: hello@josieanne.co

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We appreciate your trust in Josie Anne & Co. to provide you with exceptional service. Our Lifetime Care Policy is a testament to our commitment to maintaining the beauty and quality of your cherished pieces for a lifetime.

Thank you for choosing us. 

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